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Pretty May Call Centre Professional
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Call Centre Professional
 Only £450.00 ex VAT
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Description

How does PMCCS handle incoming calls?
Your customers contact you by calling your SkypeID or SkypeIN PSTN number, Pretty May Skype Call Centre automatically answers the call, and routes the caller to the built-in IVR system, after selcting the appropriate pre programmed option, or extension, the caller is then transfered to the call to the next available or appropriate agent/staff depend on the button the caller pressed.
Amazingly, with one SkypeIN number, up to 30 simultaneous Skype or SkypeIn lines are supported in PMCCS with up to 500 mailboxes. Note that the number of lines and quality is dependent upon broadband speed and throughput - AbbiTek can advise the appropratet conection speed or provide suitable XDSL services.

Features
 
  • General Features
  • Handles up to 30 simultaneous Skype or SkypeIn lines
  • Visual Call-Flow Menu Builder
  • Free lifetime upgrades
  • Interactive Voice Response Features
  • Automated Attendant
  • Music/information on hold
  • Hours of Business
  • Company Directory (Dial-By-Name)
  • Multilingual Voice Prompts
  • Call Recording
  • Call Logging
  • Extension Transfer Features
  • Automatic Call Distribution (ACD)
  • Skype Extension
  • Phone Extension
  • Ring Group Agents
  • Skills-based Call Routing
  • Call Queueing
  • Internal Call Transfers between Agents/Staff Members
  • Voicemail Features
  • Personalized Voicemail Inboxes and Greetings
  • Remote Access Voicemail
  • Remote Change Voicemail Greeting
  • Voicemail to Email
  • SMS Notification for Voicemail
  • Outbound Call Center Features
  • Shared Outbound Dialing
  • Advanced Features (Only supported in Professional license)
  • Call Personalization
  • Call Conference